Frequently Asked Questions (FAQ)

1. What number do I use to log in to The DUCK?

2. Will my PIN change?

3. What is the difference between my Employee ID (EmplID) and my LakerID?

4. Will my LakerID appear on my paycheck?

5. Will the LakerID impact retirement and insurance records?

6. How will the University use my Social Security number?

7. Why do we need a University policy for the protection of Social Security and Personal Identification Numbers?

8. If I am a new student, how do I get a LakerID?

9. How do I get an LakerID as a current student or employee?

10. What is the University System of Georgia Board of Regents doing about the use of  SSNs for all system institutions?

11. Do I need to obtain a new LakerCard which contains the LakerID number?

12. Can Grades be posted using the LakerID?

13. How will this affect my LakerCard Account?

14. How will this affect the Financial Aid Book Money that’s placed on my LakerCard for use in the University Bookstore?

Responses:

1. What number do I use to log into The DUCK?

You should use your LakerID as your User ID for The DUCK, Clayton State’s Student Access System.  To assist current students and faculty during this transition period, The DUCK will accept both your new LakerID as well as any previous ID through the end of Spring Semester 2006. After that date, only the LakerID will work as the User ID in The DUCK

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2. Will my PIN change?

For added security, the requirements for the secret PIN will be strengthened.  New restrictions will exclude PINs that consist of all consecutive numbers (ex: 123456 or 987654), PINs which consist of all the same number (ex: 111111), and PINs that contain alternating numbers (ex: 151515 or 808080).  If your PIN does not meet the new requirements, you will be allowed to use your old PIN once for the initial login following conversion, but you will be required to immediately change your PIN to one that meets the new requirements.  If your PIN meets the new requirements, you will not be prompted to change it, although you may choose to do so.  For your protection, please DO NOT write your LakerID# and secret PIN in the same location!

The HUB can answer questions by phone about changing your PIN, but they are restricted from changing your PIN for you.  The HUB can assist with changing a PIN when a student visits The HUB and presents photo ID. 

3. What is the difference between my Employee ID (EmplID) and my LakerID?

Your Employee ID is an automatically assigned number which identifies you in Clayton State University's PeopleSoft Human Resources/Payroll system (HRMS).  The LakerID is a unique number which identifies you across multiple systems at Clayton State.

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4. Will my LakerID appear on my paycheck?

No. Your PeopleSoft Employee ID (EmplID) will still be used in Human Resources/Payroll and printed on your paycheck.

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5. Will the LakerID impact retirement and insurance records?

No. The LakerID will not be used as an identifying number for reporting to retirement systems or insurance companies.  It is still necessary to use SSNs for these purposes.

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6. How will the University use my Social Security number?

Clayton State University complies with all legal requirements for use of SSNs. Your SSN is handled in a confidential manner and when the conversion is complete, the SSN will not be published or requested as the primary identifier to access records in University systems.  It will only be used for mandated business functions such as tax reporting to federal and state government agencies.  It will also be used in conjunction with insurance and retirement programs, University System of Georgia Board of Regents reporting, and other official University business activities where necessary.

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7. Why do we need a University policy for the protection of Social Security and Personal Identification Numbers?

In response to the growing concern regarding identity theft and for the confidentiality of individual SSNs, Clayton State has established a project team, with both functional and technical campus representatives to implement a unique, non-SSN campus identifier for students, faculty and staff, and other constituents needing such an identifier.  As part of that effort, the University administration has adopted a Social Security and Personal Identification Numbers Security Policy to clearly inform and direct campus units on the proper and improper collection and disclosure of Social Security numbers.  It is the intent of the University to take the necessary precautions to protect the identity of all of its constituents.

It is important to note that an individual's Social Security number, where appropriately collected, will remain a part of every individual's official records, as it will be required for certain business processes and services, like payroll and student financial aid. It is the University's intent to protect this confidential information for all individuals by informing all constituents how the number will be used.

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8. If I am a new student, how do I get a LakerID?

New, transfer and graduate students will receive their LakerID information from either the Admissions Office at Orientation.

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9. How do I get a LakerID as a current student or employee?

Current faculty, staff, and students will have a LakerID automatically assigned to them as part of the conversion process.  Once implemented, there will be a web-based mechanism that allows all students, faculty, and staff to find their LakerID. 

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10. What is the University System of Georgia Board of Regents doing about the use of SSNs for all system institutions?

The Board of Regents issued the document "Protecting Student Identity - Principles for Good Practice" in August 2002. This document states:

"Currently all 34 institutions, under Board of Regents policies and procedures use the Social Security number as the primary student identification number. Beginning Summer 2003, institutions are encouraged to implement the necessary business practices and procedures to replace the use of the Social Security number as the primary student identification numbers. USG institutions will be expected to continue requesting and maintaining the Social Security number as part of the student record. It is anticipated all USG institutions will complete the transition by 2005."

"Institutions should have clearly defined policies and procedures on the generation and maintenance of student identification numbers and the collection and use of the Social Security Number. These policies should be developed within the governance structure of the institutions and should be included in student, faculty and employee handbooks."

"The federal law prohibits institutions from requiring students to provide their Social Security number; however, the law does not prevent or discourage institutions from requesting and maintaining the Social Security number a part of the student record."

"Institutions are encouraged to clearly document why the Social Security number is being requested, how and when the number will be used, and to whom it can be disclosed. A statement should be printed on the admission application and in the student handbook."

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11. Do I need to obtain a new ID card, which contains the LakerID number?

Eventually, all LakerCards will be replaced with a card which will have your LakerID number printed on it for your convenience.  This replacement card will be provided at no cost to the cardholder.  Subsequent replacement cards will be provided for a $5.00 replacement fee.

At this time, various methods of re-carding the campus are being considered.  When the process has been determined, the campus will be notified.

Please note that current LakerCards do not have the SSN printed or encoded anywhere on the card.

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12. Can grades be posted using the LakerID?

NO.  Grades should never be posted using the LakerID or the SSN.  Student information cannot be posted using "personally identifiable information" as defined in FERPA.  According to federal regulations, "Personally identifiable information" includes, but is not limited to:

• The student's name;

• The name of the student's parent or other family member;

• The address of the student or student's family;

• A personal identifier, such as the student's Social Security number or student number;

• A list of personal characteristics that would make the student's identity easily traceable; or

• Other information that would make the student's identity easily traceable.

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13. How will this affect my LakerCard Account?

Your LakerCard Account will be unaffected by any of these changes.

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14. How will this affect the Financial Aid Book Money that’s placed on my LakerCard for use in the University Bookstore?

There will be no change to Financial Aid Book Money availability in the University Bookstore.

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